Motivation and Teams Case Study

The goal-setting theory states that employees are motivated when they are given a specific goal. Mary Ellen Sheets set goals and had business plans made so she knew approximately how well the company would do. She wanted everyone to have a good experience with a business known to cause less stress and she worked hard to accomplish that. Ms. Sheets created Stick Men University to create consistently high-performing teams for her company. The franchise owners and the men who do the moving are taught everything she has learned from the initial contact with a customer to the end of the move. Franchisees and movers learn the basics—from answering a customer’s first phone call to a handshake after the move is done. The job enrichment theory states that if employees have control over how their jobs are preformed or managed they will be motivated to work better. Klaus Kleinfeld was able to negotiate with employee representatives to get work done quicker by working flexible shifts. Work that is finished quicker translates into more money and job security, two things that would motivate employees to perform their jobs better. Mr. Kleinfeld encouraged his employees to pull together to get their job done. He understood that many jobs are being outsourced to other countries and to keep their jobs it was important to work together. He works hard at knowing everything about Siemens so that he was an important part of the company and he has job security. He answered e-mails from employee reps almost immediately, even late at night. He was able to motivate people to pull together.

Use-case Diagram

Object Oriented Analysis and Design Tutorial – Week 4&5 – Chapter 5 End of Chapter 1. Why is business process modeling important? 2. What is the purpose of a fork node? 3. How do you create use cases? 4. How do you create use case diagrams? 5. Give two examples of the extend associations on a use case diagram. Give two examples for the include association. 6. What is the purpose of an activity diagram? Your Turn 5-2 Use Cases Look at the activity diagram for the appointment system in Figure 5-2 and the use case that was created in Figure 5-5.Create your own use case based on an activity in the activity diagram or the activity that you created in Your Turn 5-1. Use Figure 5-6 to guide your efforts. 5-3 Use Case Diagram Look at the use-case diagram in Figure 5-10. Consider if a use case were added to maintain patient insurance information. Make assumptions about the details of this use case and add it to the existing use-case diagram in Figure 5-10. The only required chan ge to the existing diagram would be the addition of the new use case.It would be labeled â€Å"Maintain Patient Insurance Information† and would be linked to both the â€Å"Create New Patient† and â€Å"Make Payment Arrangements† use cases using associations. 5-5 Campus Housing Create a set of use cases for the following high-level processes in a housing system run by the campus housing service. The campus housing service helps students find apartments. Apartment owners fill in information forms about the rental units they have available (e. g. , location, number of bedrooms, monthly rent), which are then entered into a database.Students can search through this database via the Web to find apartments that meet their needs (e. g. , a two-bedroom apartment for $400 or less per month within a half mile of campus). They then contact the apartment owners directly to see the apartment and possibly rent it. Apartment owners call the service to delete their listing when they have rented their apartment(s). 5-6 Drawing a Use-Case Diagram In Your Turn 5-5, you identified use cases for a campus housing service that helps students find apartments. Based on those use cases, create a use-case diagram. ExercisesA. Create an activity diagram and a set of detail use case descriptions for the process of buying glasses from the viewpoint of the patient, but do not bother to identify the flow of events within each use case. The first step is to see an eye doctor who will give you a prescription. Once you have a prescription, you go to a glasses store, where you select your frames and place the order for your glasses. Once the glasses have been made, you return to the store for a fitting and pay for the glasses. B. Draw a use case diagram for the process of buying glasses in Exercise A.C. Create an activity diagram and a set of detail use case descriptions for the following dentist office system, but do not bother to identify the flow of events within each use case. Whenever new patients are seen for the first time, they complete a patient information form that asks their name, address, phone number and brief medical history, which are stored in the patient information file. When a patient calls to schedule a new appointment or change an existing appointment, the receptionist checks the appointment file for an available time.Once a good time is found for the patient, the appointment is scheduled. If the patient is a new patient, an incomplete entry is made in the patient file; the full information will be collected when they arrive for their appointment. Because appointments are often made so far in advance, the receptionist usually mails a reminder postcard to each patient two weeks before their appointment. D. Draw a use case diagram for the dentist office system in Exercise C.

Night World : Daughters of Darkness Chapter 1

Rowan, Kestrel, and Jade,† Mary-Lynnette said as she and Mark passed the old Victorian farmhouse. â€Å"Huh?† â€Å"Rowan. And Kestrel. And Jade. The names of thegirls who're moving in.† Mary-Lynnette tilted herhead toward the farmhouse-her hands were full of lawn chair. â€Å"They're Mrs. Burdock's nieces. Don't you remember I told you they were coming to live with her?† â€Å"Vaguely,† Mark said, readjusting the weight of the telescope he was carrying as they trudged up the manzanita-covered hill. He spoke shortly, which Mary-Lynnette knew meant he was feeling shy. â€Å"They're pretty names,† she said. â€Å"And they must be sweet girls, because Mrs. Burdock said so.† â€Å"Mrs. Burdock is crazy.† â€Å"She's just eccentric. And yesterday she told meher nieces are all beautiful. I mean, I'm sure she's prejudiced and everything, but she was pretty definite. Each one of them gorgeous, each one a completely different type.† â€Å"So they should be going to California,† Mark saidin an almost-inaudible mutter. â€Å"They should be posing for Vogue.Where do you want this thing?† he added as they reached the top of the hill. â€Å"Right here.† Mary-Lynnette put the lawn chairdown. She scraped some dirt away with her foot so the telescope would sit evenly. Then she said casually, â€Å"You know, I thought maybe we could go over there tomorrow and introduce ourselves-sort of welcome them, you know†¦.† â€Å"Will you cut itout?†Mark said tersely. â€Å"I can organize my own life. If I want to meet a girl, I'll meet a girl. I don't need help.† â€Å"Okay, okay. You don't need help. Be careful withthat focuser tube-â€Å" â€Å"And besides, what are we going to say?† Mark said, on a roll now. â€Å"‘Welcome to Briar Creek, where nothing ever happens. Where there are more coyotes than people. Where if you really want some excitement you can ride into town and watch theSaturday night mouse racing at the Gold Creek Bar†¦.'† â€Å"Okay. Okay.† Mary-Lynnette sighed. She-looked at her younger brother, who just at the moment was illuminated by the last rays of sunset. To see him now, you'd think he'd never been sick a day in hislife. His hair was as dark and shiny as Mary Lynnette's, his eyes were as blue and clear and snapping. He had the same healthy tan as she did; thesame glow of color in his cheeks. But when he'd been a baby, he'd been thin andscrawny and every breath had been a challenge.His asthma had been so bad he'd spent most of his second year in an oxygen tent, fighting to stay alive. Mary-Lynnette, a year and a half older, had won dered every day if her baby brother would ever come home. It had changed him, being alone in that tent whereeven their mother couldn't touch him. When hecame out he was shy and clingy-holding on to theirmother's arm all the time. And for years he hadn'tbeen able to go out for sports like the other kids. That was all a long time ago-Mark was going to bea junior in high school this year-but he was still shy. And when he got defensive, he bit people's heads off. Mary-Lynnette wished one of the new girls would be right for him, draw him out a bit, give him confidence. Maybe she could arrange it somehow†¦. â€Å"What are you thinking about?† Mark asked suspiciously. Mary-Lynnette realized he was staring at her. â€Å"About how the seeing's going to be really good tonight,† she said blandly. â€Å"August's the best month for starwatching; the air's so warm and still. Hey,there's the first star-you can make a wish.† She pointed to a bright point of light above the southern horizon. It worked; Mark was distracted and looked, too. Mary-Lynnette stared at the back of his dark head.If it would do any good, I'd wish for romance for you, she thought. I'd wish it for myself, too-but what would be the point? There's nobody around here to be romantic with. None of the guys at school–except maybe JeremyLovett-understood why she was interested in as tronomy, or what she felt about the stars. Most ofthe time Mary-Lynnette didn't care-but occasionally she felt a vague ache in her chest. A longing to †¦ share. If she hadwished, it would have been for that, for someone to share the night with. Oh, well. It didn't help to dwell on it. And besides,although she didn't want to tell Mark, what they were wishing on was the planet Jupiter, and not a star at all. Mark shook his head as he tramped down the path that wound through buckbrush and poison hemlock. He should have apologized to Mary-Lynnette beforeleaving-he didn't like being nasty to her. In fact, she was the one person he usually tried to be decent to. But why was she always trying to fix him? To the point of wishing on stars. And Mark hadn't really made a wish, anyway. He'd thought, if I was making a wish, which I'm not because it's hokey and stupid, it would be for some excitement around here. Something wild, mark thought-and felt an innershiver as he hiked downhill in the gathering darkness. Jade stared at the steady, brilliant point of lightabove the southern horizon. It was a planet, she knew. For the last two nights she'd seen it moving across the sky, accompanied by tiny pinpricks of light that must be its moons. Where she came from, nobody was in the habit of wishing on stars, but this planet seemed like a friend-a traveler, just like her. As Jade watched it tonight, she felt a sort of concentration of hope rise inside her. Almost awish. Jade had to admit that they weren't off to a very promising start. The night air was too quiet; there wasn't the faintest sound of a car coming. She wastired and worried and beginning to be very, very hungry. Jade turned to look at her sisters. â€Å"Well, where is she?† â€Å"I don't know,† Rowan said in her most doggedly gentle voice. â€Å"Be patient.† â€Å"Well, maybe we should scan for her. â€Å"No,† Rowan said. â€Å"Absolutely not. Remember what we decided.† â€Å"She's probably forgotten we were coming,† Kestrel said. â€Å"I told you she was getting senile.† â€Å"Don't saythings like that. It's not polite,† Rowan said, still gentle, but through her teeth. Rowan was always gentle when she could manageit. She was nineteen, tall, slim, and stately. She had cinnamon-brown eyes and warm brown hair that cascaded down her back in waves. Kestrel was seventeen and had hair the color of old gold sweeping back from her face like a bird's wings. Her eyes were amber and hawklike, and she was never gentle. Jade was the youngest, just turned sixteen, and she didn't look like either of her sisters. She had white-blond hair that she used as a veil to hide behind, and green eyes. People said she looked serene, but she almost never felt serene. Usually she was either madly excited or madly anxious and confused. Right now it was anxious. She was worried about her battered, half-century-old Morocco leather suitcase. She couldn't hear a thing from inside it. 00 â€Å"Hey, why don't you two go down the road a little way and see if she's coming?† Her sisters looked back at her. There were few things that Rowan and Kestrel agreed on, but Jade was one of them. She could see that they were about to team up against her. â€Å"Now what?† Kestrel said, her teeth showing just briefly. And Rowan said, â€Å"You're up to something. What are you up to, Jade?† Jade smoothed her thoughts and her face out and just looked at them artlessly. She hoped. They stared back for a few minutes, then looked at each other, giving up. â€Å"We're going to have to walk, you know,† Kestrel said to Rowan. â€Å"There are worse things than walking,† Rowansaid. She pushed a stray wisp of chestnut-colored hair off her forehead and looked around the bus stationwhich consisted of a three-sided, glass-walled cubicle,and the splintering wooden bench. â€Å"I wish there was a telephone.† â€Å"Well, there isn't. And it's twenty miles to BriarCreek,† Kestrel said, golden eyes glinting with a kind of grim enjoyment. â€Å"We should probably leave our bags here.† Alarm tingled through Jade. â€Å"No, no. I've got allmy–all my clothes in there. Come on, twenty milesisn't so far.† With one hand she picked up her cat carrier-it was homemade, just boards and wiresand with the other she picked up the suitcase. She got quite a distance down the road before she heard the crunch of gravel behind her. They were following: Rowan sighing patiently, Kestrel chuckling softly, her hair shining like old gold in the starlight. The one-lane road was dark and deserted. But notentirely silent there were dozens of tiny night sounds, all adding up to one intricate, harmonizing night stillness. It would have been pleasant, except that Jade's suitcase seemed to get heavier with everystep, and she was hungrier than she had ever beenbefore. She knew better than to mention it to Rowan, but it made her feel confused and weak. Just when she was beginning tothink she would have to put the suitcase down and rest, she heard a new sound. It was a car, coming from behind them. The engine was so loud that it seemed to take a long time to get close to them, but when it passed, Jade saw that itwas actually going very fast. Then there was a rattling of gravel and the car stopped. It backed up and Jade saw a boy looking through the window at her. There was another boy in the passenger seat. Jade looked at them curiously. They seemed to be about Rowan's age, and theywere both deeply tanned. The one in the driver's seat had blond hair and looked as if he hadn't washed ina while. The other one had brown hair. He was wear ing a vest with no shirt underneath. He had a toothpick in his mouth. They both looked back at Jade, seeming just as curious as she was. Then the driver's window slid down. Jade was fascinated by how quickly it went. â€Å"Need a ride?† the driver said, with an oddly bright smile. His teeth shone in contrast to his dingy face. Jade looked at Rowan and Kestrel, who were just catching up. Kestrel said nothing, but looked at the car through narrow, heavy-lashed amber eyes. Rowan's brown eyes were very warm. â€Å"We sure would,† she said, smiling. Then, doubtfully, â€Å"But we're going to Burdock Farm. It may be out of your way†¦.† â€Å"Oh, hey, I know that place. It's not far,† the onein the vest said around his toothpick. â€Å"Anyway, anything for a lady,† he said, with what seemed to be an attempt at gallantry. He opened his door and got out of the car. â€Å"One of you can sit up front, and I can sit in back with the other two. Lucky me, huh?† he said to the driver. â€Å"Lucky you,† the driver said, smiling largely again. He opened his door, too. â€Å"You go on and put that cat carrier in front, and the suitcases can go in the trunk,† he said. Rowan smiled at Jade, and Jade knew what she was thinking. Iwonder if everybody out here is so friendly? They distributed their belongings and thenpiled in the car, Jade in the front with the driver, Rowan and Kestrel in the back on either side of the vested guy. A minute later they were flying downthe road at what Jade found a delightful speed, gravel crunching beneath the tires. â€Å"I'm Vic,† the driver said. â€Å"I'm Todd,† the vested guy said. Rowan said, â€Å"I'm Rowan, and this is Kestrel. That'sJade up there.† â€Å"You girls friends?† â€Å"We're sisters,† Jade said. â€Å"You don't look like sisters.† â€Å"Everybody says that.† Jade meant everybody theyhad met since they'd run away. Back home, everybodyknew they were sisters, so nobody said it. â€Å"What are you doing out here so late?† Vic asked. â€Å"It's not the place for nice girls.† â€Å"We're not nice girls,† Kestrel explained absently. â€Å"We're trying to be,† Rowan said reprovingly through her teeth. To Vic, she said, â€Å"We were waiting for our great-aunt Opal to pick us up at the bus stop, but she didn't come. We're going to live at Burdock Farm.† â€Å"Old lady Burdock is your aunt?† Todd said, removing his toothpick. â€Å"That crazy old bat?† Vic turned around to look at him, and they both laughed and shook their heads. Jade looked away from Vic. She stared down at the cat carrier, listening for the little squeaking noises that meant Tiggy was awake. She felt just slightly †¦ uneasy. She sensed something. Even though these guys seemed friendly, there was something beneath the surface. But she was toosleepy-and too light-headed from hunger-to figure out exactly what it was. Rowan was still looking polite and puzzled, but Kestrel looked at the car door on her side thoughtfully. Jade knew what she was looking for-a handle.There wasn't one. â€Å"Too bad,† Vic said. â€Å"This car's a real junkheap; you can't even open the back doors from inside.† He grabbed Jade's upper arm so hard she could feel pressure on the bone. â€Å"Now, you girls just be nice and nobody's going to get hurt.† They seemed to drive a long time beforeVic spoke again. â€Å"You girls ever been to Oregon before?† Jade blinked and murmured a negative. â€Å"It's got some pretty lonely places,† Vic said. â€Å"Outhere, for example. Briar Creek was a gold rush town, but when the gold ran out and the railroad passed it by, it just died. Now the wilderness is taking it back.† His tone was significant, but Jade didn't understand what he was trying to convey. â€Å"It does seem peaceful;† Rowan said politely from the backseat. Vic made a brief snorting sound. â€Å"Yeah, well, peaceful wasn't exactly what I meant. I meant, take this road. These farmhouses are miles apart, right? Ifyou screamed, there wouldn't be anyone to hearyou.† Jade blinked. What a strange thing to say. Rowan, still politely making conversation, said, â€Å"Well, you and Todd would.† â€Å"I mean, nobody else,† Vic said, and Jade could feel his impatience. He had been driving more and more slowly. Now he pulled the car off to the side of the road and stopped. Parked. â€Å"Nobody outthere is going to hear,† he clarified,turning around to look into the backseat. Jade looked, too, and saw Todd grinning, a wide bright grin with teeth clenched on his toothpick. â€Å"That's right,† Todd said. â€Å"You're out here alone with us, so maybe you'd better listen to us, huh?† Jade saw that he was gripping Rowan's arm with one hand and Kestrel's wrist with the other.

Leadership in Health Care Organizations Practicum Coursework - 9

Leadership in Health Care Organizations Practicum - Coursework Example She was not an authoritarian figure but was rather a servant leader. She noticed my anxiety immediately and she empathized. She kept on assuring me that everyone has jitters on her first day including herself and there was nothing to be anxious about. She was very comforting and accommodating in my mistakes and rather than reprimand me for them, she was quick to give me a break to recollect my thoughts and calm down. She was a good listener and she often listened to the patients and the other nurses patiently. In case of any squabbles, she would listen keenly to all sides before making any judgment. This was unlike my previous supervisors who were quick to punish and pick sides so as to deal quickly with the matter and move on. She extended the same servant leadership to the rest of the hospital staff including the subordinate staffs without discrimination (Spears, 2010). Her main goal other than see her patients received the best health care and recovered was ensuring the growth of other people. This she did through making people realize their inner ability and strength and how they can use that to further their personal and professional development. It is this leadership skill in her that made me consider furthering my education and she pushed me and encouraged me to do so. Most individuals in power positions but who are not servant leaders are not concerned about empowering those under them. They are not really concerned about the future of an employee as long as they perform their daily chores as required of them. Having a leader who is therefore committed to growth of the employees was therefore a new thing to me to not only see but understand as well and this made me appreciate my supervisor even more. Her humane spirit and ability was topped up her exemplary role and ability as a servant leader. She had a way that would repair broken hearts and spirits (DelHousaye and Brewer, 2004). This was not only because of her ability

Key Marketing Issues Facing Gillette Indonesia Case Study

Key Marketing Issues Facing Gillette Indonesia - Case Study Example 1). The company sought to satisfy its domestic and export market. As such, the company manufactures high quality razor blades and shaving systems (Quelch & Bartlett 2006, p. 360). Its target market includes adult urban males who include the working class and college students who manifest western grooming habits (Kanter & Dretler 1998, p. 60-68). However, the company faces immense competition from Tatra, Tiger, and SuperNacet companies that manufactures low-end double-edged blades (Harvard Business School 1998, p. 1). Gillette Indonesia operates in developing countries (Ricardo-Campbell 1997, p. 59) and hence records immense growth from the population and prosperity in Indonesia where shaving is relatively new. The company is already planning to implement a sales price increase (Sarah Ellison & Forelle 2005, p. 1). However, Indonesians only shave 4-9 times in a month. Subject to the fact that the incidence of shaving is relatively low in Indonesia, Gillette Indonesia is having problem s in meeting its growth targets. Gillette must consider raising the awareness on shaving and personal grooming to improve the frequency of shaving, to support Gillette’s sales increase. Situational Analysis Gillette Indonesia seeks to grow and satisfy its domestic market as well as its export targets in developing nations. The company is struggling to capture its market share in Indonesia and focuses on expanding its market. However, shaving and personal grooming is not a priority and many people consider it as a luxury. Gillette Indonesia Financial Analysis In 1996, Gillette Indonesia sought to increase its sales by 25%, which necessitated for an effective marketing plan. Indeed, by 1995, Gillette Indonesia had a 48% unit share in Indonesia and the company sought to increase this percentage to 50% in 1996 (Harvard Business School 1998, p. 5). By this time, the overall market had approximately 40 million urban men over 18 years old that shave where about 13 million people in Indonesia used Gillette blades. Notably, the shaving incidence in Indonesia was at an approximated average of 5.5 times per month, which was much lower than the incidence in other countries like U.S. However, with a view of increasing and maintaining profits, Gillette increased its prices, which resulted to a 2% growth of unit sales in the market (Herath & Park 1999, p. 1-35). Actually, the company had a sales value of $23 million and net profit of $4.6 million with its 48% market share in Indonesia. There are two types of Gillette target customers where the premium customer is a male Indonesian in the growing income class of greater than $10,000 household income. On the other hand, the standard customer belongs to the income class of less than $10,000 household income (Harvard Business School 1998, p. 3). Moreover, the economic conditions in Indonesia are on the rise with the average annual GDP growth standing at 7% in 1995 (Harvard Business School 1998, p. 3). As such, the demand and sales for Gillette blades is likely to increase in the future if the economic growth rate persists. Therefore, to increase the sales by 25%, the company must devise an effective marketing plan to segment and target its customers (Herath & Park 1999, p. 1-35), which is seemingly very challenging in a country where many people consider shaving and persona l glooming as a luxury. Gillette Indonesia SWOT Analysis Strengths Gillette Indonesia specializes in the manufacturing of high quality razor blades and shaving systems, which contributes to the competitiveness of the company (Kanter & Dretler 1998, p. 60-68). It offers a wide range of

Managed health care Essay Example | Topics and Well Written Essays - 500 words - 4

Managed health care - Essay Example The patient’s confidentiality must be protected by the provider. A provider is liable for breach of patient’s confidentiality if they disclose confidential information related to the patient without their consent as required by the law (Roberts, 2000). When a managed care organization asks for the client’s personal information to make payment decisions, it may undermine the confidentiality of the patient (Wellspring Counseling, 2005). Providers should be careful in limiting the ability of the managed care organization to modify or amend the contract on its own. If it is possible, the provider is supposed to negotiate the amendment provision, which necessitates the consent of the concerned parties before any amendment is done (Roberts, 2000). Majority of the managed care contracts possess dispute resolution clauses. These clauses deal with the manner in which disputes associated with the agreement will be resolved by the entities. The dispute resolution process includes mediation, arbitration, and litigation in court (Roberts, 2000). The contract must indicate that the provider is not mandated to offer, â€Å"any services under the contract that it does not ordinarily and customarily provide to its patients who are not members of the contracting MCO and its affiliate plans† (Ziel, 1997). The concerned entities may consider adding a clause that particularly lists all the services provided by the MCO and the plans (Ziel, 1997). One of the key issues in quality assurance and utilization management is that providers can be subjected by the managed care organizations to utilization management procedures and policies, which are administered inconsistently and unjustly. There are cases where the providers are not even offered the copies of the policies (Roberts, 2000). A provider is supposed to think about its mandates under the agreement before the contract is

3M Essay Example | Topics and Well Written Essays - 500 words

3M - Essay Example Contemporary academic settings have acknowledged the need to develop and recognize cultural intelligence as the ability to interpret and understand diverse cultural underpinnings. In this regard, not because the way things are done in Russia are different from what 3M is accustomed to, it should already mean that the organization should not do business there – most especially if there are vast opportunities in the Russian market that could be tapped and ventured on. 3M must simply understand which cultural practices must be respected and could not be changed in their entirety. As a multinational organization that operates in other parts of the world, it already has vast experience and understanding of cultural diversities and how they can adapt and adjust to the way of life to succeed in Russia. Honestly, I strongly believe that 3M could do business in Russia provided that they respect the cultural values and traditions of its people. Being an organization that promotes ethical behavior, I am sure that they have acknowledged which cultural beliefs need to be accepted and could not be meddled with. As such, by respecting the cultural norms and beliefs of the Russians, including business practices, 3M could be assured that they will proceed with smooth business interactions within the ethical standards and moral codes of discipline. The moral codes of conduct, as well as ethical standards in business are more or less universal in perspectives. 3M, as the investing organization in Russia, has the obligation to adhere to moral, ethical and social responsibilities as employer and therefore, could expect employees to conform to these obligations. In so doing, by the rules of being role models, 3M could improve the ethical climate in foreign countries where it does business with. It is one’s contention that a practical middle ground could be established by finding an effective and acceptable balance between American and Russian ways